These Terms and Conditions (the 'Agreement') govern the mobile detailing services provided by Scrubbster LLC, doing business as Scrubbster Detailing (hereinafter referred to as 'Scrubbster Detailing', 'Company', 'we', 'us', or 'our'). By booking an appointment with Scrubbster Detailing, the customer ('Customer' or 'you') agrees to the following terms:
Customer understands that the agreed upon price and quote are subject to change based on condition of vehicle at time of in-person inspection. If the vehicle is in worse condition than the client states at the time of booking and the client selects a low-tiered package designed for vehicles in good-to-fair condition, a higher tier package or add-ons must be selected and agreed upon in order for service to proceed.
Customer understands and accepts that Scrubbster Detailing cannot guarantee removal of all dirt, defects, contaminants, or damages, including, but not limited to, upholstery stains, biological stains, oil stains, chipped and/or loose paint, etc.
Customer understands that while Scrubbster Detailing will make every effort to protect serviced property from damage, the use of high pressure water, chemicals, and/or other tools can potentially pose a destructive risk to property, environment, plant life, animals, and humans.
Customer releases Scrubbster Detailing from any liability for any loss, theft, or damage to property, visible or otherwise, that occurred before, during, or after services performed.
Customer understands that services such as pressure washing, chemical treatment, polishing, etc., may reveal imperfections on surface areas that were not visible prior to cleaning. Heavy build up of dirt, contamination, and mold, may be concealing other underlying damage or defects that makes removal of stains or defects impossible.
Customer acknowledges that Scrubbster Detailing reserves the right to decline or reschedule a service.
Customer acknowledges that they are the legal and/or registered owner of property serviced, or have full permission from the actual owner of property to have services performed on said property.
Customer acknowledges that they have permission to receive detailing services at the specified residential or commercial property.
Customer agrees that Scrubbster Detailing shall not be held responsible for any personal belongings left inside vehicle or the surrounding area.
Customer accept responsibility to keep themselves, pets, and children away from property and the surrounding area while service is being performed.
Customer accepts responsibility for ensuring all floor mats and safety equipment, including seatbelts, child safety restraint devices/seats, etc., are properly mounted and secured upon receiving possession of their property after services have been completed.
Customer acknowledges that payment for services rendered must be made by cash, money order, or credit card. Scrubbster Detailing, at its discretion, may be willing to accept alternative payment methods.
Customer agrees that Scrubbster Detailing will not be responsible for cleaning areas where personal belongings have not been removed prior to the start of service, including, but not limited to, glove boxes, center consoles, trunks, cargo compartments, etc.
Customer assumes these risks, waiving and releasing Scrubbster LLC, from, and against, any and all claims.
If any section of this agreement is deemed unenforceable by a court of competent jurisdiction, all other sections of this agreement remain in full force and effect.
CREDIT CARD SURCHARGE
A processing fee (surcharge) of 3% will be applied to all transactions paid by credit card. This surcharge is not greater than our cost of acceptance. Please note that this surcharge does not apply to purchases made with debit cards, prepaid cards, or cash.
BIO-HAZARDOUS WASTE SURCHARGE
Because of the specialized services we provide, we apply the Bio-Hazardous Condition Surcharge to all jobs that have a presence of any bio-hazardous matter (blood, fecal matter, urine, vomit, mold, insects, etc.) inside the vehicle. Regardless of the severity of the situation, the presence of bio-hazardous matter requires the use of PPE and requires very thorough processes in order to remove properly. This surcharge is $150 and reflects the increased duration of time needed, intensive labor, health risks, and required disinfection of our equipment afterwards.
Customers who have the presence of bio-hazardous matter are restricted from selecting a Level 1 Interior Detail package until one Level 2 Interior Detail package has been completed by Scrubbster Detailing to remedy the bio-hazardous situation.
PET HAIR REMOVAL
Because of the difficulty and labor required to effectively remove pet hair from carpeting and upholstery, we require the application of the Pet Hair Removal add-on for any presence of pet hair inside the vehicle. This add-on costs $75 for minor presence of pet hair, $100 for moderate presence of pet hair, and $150 for severe presence of pet hair.
PERSONAL BELONGINGS
Customer understands that their vehicle must be cleared of personal items prior to the start of an appointment. Interior areas, including, but not limited to, trunks, glove compartments, center consoles, sun visors, will not be cleaned by Scrubbster if items are present within them.
General interior locations with personal belongings present will be placed inside of a bag and left inside of the vehicle’s trunk or truck bed.
MAINTENANCE DETAIL PROGRAM
Customer is responsible for scheduling one detail within a 4 week period in order to maintain discounted pricing of the Maintenance Detail Program. Any lapse in scheduling for the following calendar month, results in the ending of the program’s reduced pricing.
Customer may end or resume the plan at any time. However, resuming the monthly service first requires booking one Level 1 Inside/Out Detail Package at the standard rate before being able to resume the Maintenance Detail Program pricing.
DEPOSITS
All Paint Correction and Ceramic Coating appointments require a 50% booking deposit in order to reserve a scheduled date for detailing services. The remaining 50% balance will be due at the time services have been completed.
CANCELATIONS
If an appointment is canceled with less than 48 hours notice, a $50 late fee will be charged to the credit card on file. In the instance of a cancellation with less than 48 hours notice for a job scheduled that requires a deposit (Paint Corrections, Ceramic Coatings, etc.), the deposit is forfeited by the customer and deemed non-refundable.
RESCHEDULING
Customers may reschedule their appointment up to 48 hours before their scheduled time.
APPOINTMENT DELAYS
Please allow Scrubbster Detailing a 30-60 minute arrival window after your start time of your scheduled appointment. We will do our best to let you know in advance about any delays to your upcoming detailing service.
INCLEMENT WEATHER
Scrubbster Detailing is fully equipped to continue operations during light rain, drizzle, or overcast conditions. However, safety and the quality of our service are our top priorities. In the event of severe or unworkable weather conditions—including heavy and continuous rain, lightning, extreme high winds, hail, snow, or freezing temperatures—we reserve the right to reschedule your appointment.
If a suitable, well-lit, and adequately-sized garage or covered shelter is available at your location, we may still be able to complete the service as scheduled. If rescheduling is necessary due to weather, we will contact you as soon as possible, and any deposits paid will automatically carry over to your new appointment date without penalty.
UNPAID BALANCES
Payment in full is required immediately upon completion of any detailing services. If payment is not rendered at the time of completion, the account will be considered past due. Scrubbster Detailing reserves the right to assess a late payment fee of $25.00 per day, plus interest at a rate of 1.5% per month on the outstanding balance, up to the maximum amount permitted by law.
MEDIA RELEASE
Customer agrees to authorize Scrubbster Detailing to use whichever medium necessary to publicize any services provided, allowing publication on any social media or marketing platform deemed appropriate and non-threatening to the well-being or safety of the Client.
Any confidentiality concerns or requests must be conveyed prior to Scrubbster Detailing beginning services.
SATISFACTION POLICY
Scrubbster Detailing cares about customer satisfaction. We will always try to be transparent to set realistic expectations. Our practice is to perform a walk-a-round with each customer after service as been completed in order to allow the customer to point out any areas of dissatisfaction.
If you are dissatisfied with your results within 24 hours after service has concluded, you may contact us and Scrubbster Detailing may, at its discretion, attempt to remedy any and all concerns within reason, free of charge.
Please ensure that you submit pictures of the areas of concern when contacting us so we may best address your expectations.
Phone: (267) 887-0732
Email: support@scrubbster.com
INDEMNIFICATION
Customer agrees to and shall fully indemnify, hold harmless, and defend Scrubbster, its owners, agents, and employees, from and against any and all claims, demands, actions, suits, damages, liabilities, losses, settlements, judgements, costs and expenses, including, but not limited to attorney's fees and costs, etc.
