TERMS AND CONDITIONS
Please read and agree to the terms and conditions before scheduling a service with Scrubbster Detailing.
CLIENT HEREBY AGREES TO THE FOLLOWING TERMS AND CONDITIONS FOR ALL SERVICES RENDERED:
Client understands that the agreed upon price and quote are subject to change based on condition of vehicle at time of in-person inspection . If the vehicle is in worse condition than the client states at the time of booking and the client selects a low-tiered package designed for vehicles in good-to-fair condition, a higher tier package or add-ons must be selected and agreed upon in order for service to proceed.
Client understands and accepts that Scrubbster cannot guarantee removal of all dirt, defects, contaminants, or damages, including, but not limited to, upholstery stains, biological stains, oil stains, chipped and/or loose paint, etc.
Client understands that while Scrubbster will make every effort to protect serviced property from damage, the use of high pressure water, chemicals, and/or other tools can potentially pose a destructive risk to property, environment, plant life, animals, and humans.
Client releases Scrubbster from any liability for any loss, theft, or damage to property, visible or otherwise, that occurred before, during, or after services performed.
Client understands that services such as pressure washing, chemical treatment, polishing, etc., may reveal imperfections on surface areas that were not visible prior to cleaning. Heavy build up of dirt, contamination, and mold, may be concealing other problem such as cracks, oil stains, rust stains, wood rot, flaking paint, missing paint, damaged paint, etc. In some circumstances, the removal of stains or defects may not be possible or practical, and replacement of surface or repainting of surface may be necessary.
Client acknowledges that Scrubbster reserves the right to decline or reschedule a service.
Client understands that a 20% non-refundable deposit is required to reserve an appointment for detailing services.
Client acknowledges that they are the legal and/or registered owner of property serviced, or have full permission from the actual owner of property to have services performed on said property.
Client acknowledges that they have permission to receive detailing services at the specified residential or commercial property.
Client agrees that Scrubbster shall not be held responsible for any personal belongings left inside vehicle or the surrounding area.
Client accept responsibility to keep themselves, pets, and children away from property and the surrounding area while service is being performed.
Client accepts responsibility for ensuring all floor mats and safety equipment, including seatbelts, child safety restraint devices/seats, etc., are properly mounted and secured upon receiving possession of their property after services have been completed.
Client acknowledges that payment for services rendered must be made by cash, money order, or credit card. Scrubbster, at its discretion, may be willing to accept alternative payment methods.
Client agrees that Scrubbster will not be responsible for cleaning areas where personal belongings have not been removed prior to the start of service, including, but not limited to, glove boxes, center consoles, trunks, cargo compartments, etc.
Client understands that a $150 bio-hazard surcharge will be applied to all jobs that involve urine, vomit, blood, feces, mold, insects, or other hazardous materials.
Client assumes these risks, waiving and releasing Scrubbster, from, and against, any and all claims.
If any section of this agreement is deemed unenforceable by a court of competent jurisdiction, all other sections of this agreement remain in full force and effect.
CREDIT CARD SURCHARGE
A processing fee (surcharge) of 3% will be applied to all transactions paid by credit card. This surcharge is not greater than our cost of acceptance. Please note that this surcharge does not apply to purchases made with debit cards, prepaid cards, or cash.
PRICING TRANSPARENCY
Scrubbster’s pricing is strictly based on vehicle size, duration of time required to complete service(s), quality of chemical and/or equipment used, and the condition of the vehicle at the time of pre-inspection. Because of the specialized services we provide, we reserve the right to include surcharges for the presence of pet hair, sand, glitter, excessive garbage removal, and/or the presence of bio-hazardous matter that require the use of PPE. These surcharges reflect the increased duration of time needed and intensive labor required to complete services satisfactorily.
MAINTENANCE PLAN CONDITIONS
Client is responsible for scheduling one detail within a 4-6 week period in order to maintain discounted pricing of the Maintenance Plan. Any lapse in scheduling for the following calendar month, results in the ending of the Maintenance Plan pricing. Client may end or resume the plan at any time. However, resuming the monthly service first requires booking one Deluxe Inside/Out Detail Package before being able to resume Maintenance Plan pricing.
If the condition of the vehicle is deemed to be poor at the time of the next scheduled maintenance service, Scrubbster reserves the right to request an additional charge for detailing services.
REFERRAL PROGRAM REWARDS
Clients will be given a referral link upon completion of their first service. For each referral, the referring client will receive $10 credit awarded to their account for redemption towards service(s) of their choosing. These credits can be stacked.
Any fraudulent use of this system will result in forfeiture of all credits and permanent removal from Scrubbster’s Referral program.
DEPOSITS
All appointments require a non-refundable 20% booking deposit in order to reserve a scheduled date for detailing services. All deposits made are automatically applied to the due balance after services are completed.
CANCELATIONS
If an appointment is canceled with less than 48 hours notice, the original deposit will be forfeited and a $50 cancellation fee will be charged to the card on file.
To book any future appointments, a separate 50% non-refundable booking deposit will be required to secure a slot in the calendar for all future services.
RESCHEDULING
Clients may reschedule their appointment up to 48 hours before their scheduled time. After cancellation before the 48 hour window arrives, the initial deposit may, at the discretion of Scrubbster, be transferred to the new requested service date.
APPOINTMENT DELAYS
Please allow Scrubbster a 30-60 minute arrival window for scheduled appointments. We will do our best to let you know in advance about any delays to your upcoming detailing service.
MEDIA RELEASE
Client agrees to authorize Scrubbster to use whichever medium necessary to publicize any services provided, allowing publication on any social media or marketing platform deemed appropriate and non-threatening to the well-being or safety of the Client. Any confidentiality concerns or requests must be conveyed prior to Scrubbster beginning services.
SATISFACTION POLICY
Scrubbster cares about customer satisfaction. We will always be transparent to set realistic expectations. If you are dissatisfied with your results, you may contact us within 24 hours of completed service and Scrubbster may, at its discretion, attempt to remedy any and all concerns within reason, free of charge. Any claims must be filed within 24 hours after service has completed. Claims may be submitted via phone call, text, or email. Please ensure that you submit pictures of the areas of concern when submitting your claim.
Phone: (267) 887-0732
Email: support@scrubbster.com
INDEMNIFICATION
Client agrees to and shall fully indemnify, hold harmless, and defend Scrubbster, its owners, agents, and employees, from and against any and all claims, demands, actions, suits, damages, liabilities, losses, settlements, judgements, costs and expenses, including, but not limited to attorney's fees and costs, etc.
